Right and time of withdrawal

The customer is entitled by the law to withdraw, without having to give any reasons, within fourteen (14) days from the day the product ordered on the Website has been received by the customer.

If the order includes several products to be delivered separately, the withdrawal period for all products of this order starts with the date of receipt of the last product.


Conditions governing the exercise of the right of withdrawal:

To exercise his right to withdraw, the customer must notify his intention to withdraw to Gamewarez before the expiry of the applicable withdrawal period. Therefore he may use especially the following methods:

By sending an unambiguous declaration expressing clearly his intention to withdraw, by mail or e-mail to the following address: Gamewarez GmbH, Clientservice, Werner-von-Siemens-Str. 1 – 35510 Butzbach – Germany – email: support@gamewarez.de


Return and Reimbursement


The customer has an additional fourteen (14) -day period starting from the notification of his intention to withdraw to Gamewarez, to send back the products, at customer’s expenses and under customer’s responsibility, by postal service to the following address: Gamewarez GmbH, Werner-von-Siemens-Str. 1, 35510 Butzbach – Germany.


In any case, to be reimbursed, the products must be returned in such condition and as duly

packed as can be reasonably expected taking into account that the customer only has the right to check the product to the extent he could have done it when buying in a physical store, together with their purchase invoice or a copy of such invoice in case of partial return. Gamewarez reserves the right to reduce its amount if the serial number is lacking due to a reason arising in the sphere of the customer and which is not triggered by a review of the product in the same way as could have be done in a physical store.

If Gamewarez cannot legally rise any objections, Gamewarez will reimburse the customer the total amount paid for the returned products, including the costs of delivery (on the basis of the standard delivery mode offered by Gamewarez) using the same payment method than used by the customer for payment, without unjustified delay and at the latest fourteen (14) days starting from the point in time of receipt of the notification to withdraw by Gamewarez.

Gamewarez will not reimburse the additional costs incurred if customer has chosen a more expensive delivery mode than the standard delivery mode offered by Gamewarez and defined in the ordering process as such.